PACKAGING AND SHIPPING

  • We have pre-approved logistics partners who are specialized in this service.
  • We ship our products all over India.
  • Shipping costs are not included in the price displayed on the site.
  • Shipping costs will be added over and above that.They will be based on your exact shipping address and the WEIGHT / VOLUME of your purchase.
  • Once the product is ready for shipment, we will notify you of the tracking details via email and SMS.
  • Orders would be usually delivered within 10 to 15 working days from the order processed date.
  • POKKISHAM does not guarantee any delivery date for the ordered product/s and it could be delivered earlier or might take more than 15 working days based on your delivery location and logistics partners.
  • In the case of unexpected natural calamities, government restrictions/orders, holidays, political bandhs, or any other potential outages from the logistics partner’s end, it could extend up to 30 working days.
  • Delays in delivery are not notified by POKKISHAM and we expect the customer to coordinate with the logistics partner.
  • Deliveries will be made on business days. Please do sign once the product is delivered.
  • POKKISHAM is not responsible if the product/s is/are received by an alternate person and then lost/damaged or delivery failure due to incorrect/insufficient address.
  • Change of the delivery address and contact number would not be possible after the order is processed from our end.
  • Change of the delivery address and contact number would not be possible after the order is processed from our end.
  • Delivery failures, missing products, or damaged packages during transit would not be claimed against POKKISHAM.
  • Delay in delivery should be notified by the customers through email within 2 working days from the expected delivery date shown on the logistics partner’s website and we will not be liable after that.

RE-SHIPPING

  • If the product has been returned back, our logistics team will analyze the reason for the return of the products and reach out to the customer via email or WhatsApp to understand the challenges in receiving the product, the issue with delivery, and more specific details of the delivery location for re-shipping.
  • The customer does not have an option to cancel the returning order (undelivered order) and returned order can be canceled at the customer’s request. Refunds will be made after deducting the return packing and shipping charges of the original shipment deducted from our end.
  • The product can be re-shipped with getting shipping charge again from the customer.
  • If the re-shipped product has been returned back with an undelivered status, we will automatically cancel the order and refund the cost after deducting the return packing and shipping charges of the original shipment.
  • Our logistics team will action the delivery failures based on the comments/feedback from the delivery team only.

WORKING HOURS

  • POKKISHAM online store is open 24*7.
  • Our customer support team will be available only from Monday to Sunday between 11 AM to 7 PM.
  • Any inquiry mails or WhatsApp messages received after the above specified time will be answered on the next business day.
  • We usually revert to all inquiry emails in 24 hours.

HOLIDAYS

  • We follow all local and national holidays.
  • Our customer support team will not be active during this period and you may expect a delay in our responses and order processing time.
  • Any inquiry mails or WhatsApp messages received during this period will be answered on the next business day only.